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Customer FAQs

How will my purchase be shipped to me?

Shipping is processed within 5 business days for original art.  The artist ships your artwork directly to you so that you may receive your new piece within 5-7 days of being processed.  The art is delivered ground, and Mid-Atlantic Artists takes care of the cost of shipping standard sizes.

While we pay for standard shipping, oversized shipment surcharges are billed to the customer.  An oversized shipment is any package that has a length plus girth (2x width + 2x Height) of 130" or over.  Oversized packages also apply to shipments exceeding 96" in length.  

If you are unsure if an artwork applies for oversized shipping, if you would like to get an oversized shipping estimate, or if you would like to expedite your package, please email curator@mid-atlanticartists.com.

Do you sell framed art?

We do not offer shipment of framed art.  With so many personal tastes, budgets, and decorative styles, it is best for you to select your own frame to fit your home or office.  Additionally, we want the art to come to you in pristine condition, and shipping framed art is hazardous to the artwork itself.  

How do returns work?

We have a 15-day return policy. It is the customer’s responsibility to contact the gallery to initiate a return. If a package is damaged upon arrival, please document with photos. In addition, if merchandise is damaged, please send us an image for documentation within 24 hours of receiving the package. We will process returns from the customer to the artist.

What constitutes the Mid-Atlantic region?

Our artists come from as far north as New York and as far south as North Carolina. The region encompasses many cities and states in between, including the New Jersey/Philadelphia area, Delaware, Maryland (where the gallery is located), Washington, D.C., West Virginia and Virginia.

How can we be contacted?

You may email us with any questions or concerns in lieu of contacting the artist. We will do our best to respond to inquiries in a timely manner. 

  • Email: curator@mid-atlanticartists.com

 

About Reproductions (Prints)

Are your prints archival?

Yes! We use a state of the art, large format inkjet printer with archival ink to create high-resolution prints, also called digital reproductions.  We can print on a variety of surfaces, including premium fine art paper, canvas, metal, glass, and wood.

How will my print be shipped to me?

Print production times are listed below, and the prints are shipped UPS ground and usually take 5-7 business days once produced.

Print Type

Production Time

Photographs

1 day

Fine Art

1 day

Canvas

2 days

Wood

3 days

Metal

2-3 days

 

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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